Brazilian Air Passenger Rights
ANAC Resolution No. 400
What is ANAC Resolution No. 400?
ANAC Resolution No. 400 is a regulation issued by the National Civil Aviation Agency of Brazil (ANAC) that outlines the rights of air passengers in Brazil. It applies to domestic and international flights departing from or arriving in Brazil and sets rules for airlines regarding cancellations, delays, and denied boarding.
Other Regulations
Compensation amounts:
Key Passenger Rights:
Airlines must provide timely and clear information about your flight status, including delays, cancellations, and boarding conditions.
In case of delays or disruptions, you may be entitled to:
- Communication (phone/internet access) after 1 hour
- Food and beverages after 2 hours
- Accommodation and transport after 4 hours (if overnight stay is necessary)
For cancellations, long delays, or denied boarding, you can choose between:
- A full refund of the unused ticket
- Rebooking on another flight (by the same or a different airline)
- Travel credit (if agreed upon)
If you’re denied boarding involuntarily, airlines must offer compensation, including:
- Immediate financial compensation
- Alternative transport
- Assistance while waiting
Compensation Limits:
Under the Montreal Convention, compensation is measured in Special Drawing Rights (SDRs) – a currency unit defined by the International Monetary Fund (IMF). Approximate values (subject to currency fluctuations):
Need help with a Brazilian flight claim?
SkySupportDesk is here to guide you through the process and help you claim what you’re entitled to.
Important Notes:
Regulations apply to Brazilian airlines and foreign airlines operating in Brazil
Passengers should always keep receipts and documentation to support their claims
Complaints can be filed with the airline or with ANAC and consumer protection agencies if necessary
Turning delays into compensation - because every minute of your time matters.
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