FAQ
Frequently Asked Questions
SkySupportDesk — Flight Compensation Made Simple
Payment Questions
General Questions
SkySupportDesk is a flight compensation intermediary helping passengers claim compensation for delayed, cancelled, or overbooked flights.
Anyone who has experienced a disrupted flight within the last 3 years and meets the eligibility criteria under EU regulation EC 261/2004.
Yes, we accept claims from passengers all over the world.
No, your nationality doesn’t matter. What matters is the flight route and the airline’s registration.
Our platform is available 24/7. Customer support operates Monday to Friday.
Common Questions
Eligibility & Compensation
You may be eligible if your flight was delayed by 3+ hours, cancelled, or if you were denied boarding due to overbooking.
We mainly operate under EU regulation EC 261/2004, and in some cases, similar national laws apply.
You can receive between €250 and €600 depending on the flight distance and delay duration.
If you accepted a travel voucher, your eligibility for compensation might be affected. We can evaluate your specific case.
If your domestic flight is within the EU or operated by an EU airline, yes.
Just fill out our simple online form and upload the required documents. We take care of the rest.
Typically, you need your flight ticket or boarding pass and a copy of your ID or passport.
Most claims are resolved within 1 to 3 weeks. Legal actions may take longer.
No, we handle all communication with the airline on your behalf.
Yes, we’ll keep you updated via email, and you can also contact our team for status updates.
What is SkySupportDesk?
SkySupportDesk is a flight compensation intermediary helping passengers claim compensation for delayed, cancelled, or overbooked flights.
Payment Questions
Fees & Payment
Submitting a claim is free. We only charge a success fee if we win your case.
We charge a fixed percentage 35% of the compensation amount only after a successful payout. (Taxes are inclueded).
Once the airline pays, we deduct our service fee and transfer the remaining amount directly to your bank account.
If we’re unsuccessful, you pay nothing. There are no upfront or hidden fees.
Yes, all taxes are included in the final success fee we charge.
Legal & Privacy
Yes, in most cases we need a signed POA to legally represent you during the process.
Absolutely. We use GDPR-compliant systems to store and process your data securely.
Yes, we collaborate with legal experts if the claim needs to be escalated to court.
Yes, you can withdraw your claim at any stage before legal action begins.
If the airline refuses to cooperate, we may escalate the case to court at no extra cost to you.
Additional Information
Yes, you can claim for flights up to 3 years ago (depending on your country’s limitation period).
Yes, as long as you have their consent and the required documents.
Of course! You can submit claims for each eligible flight you or your family members have taken.
We review the case, contact the airline, and pursue the compensation. You’ll be informed of each step.
We offer a fast, transparent, and risk-free way to get the compensation you’re legally entitled
Turning delays into compensation - because every minute of your time matters.
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