Passenger Rights: EU vs. Turkey

When it comes to flight rights, the country of departure and the airline’s registration make a big difference. In Turkey, flights are regulated by the SHY–Yolcu directive from the Civil Aviation Authority. In Europe, it’s the EU261/2004 Regulation that protects air travelers.

If your flight departs from Turkey on a Turkish carrier, SHY–Yolcu applies. If it departs from the EU or is operated by an EU airline, EU261 kicks in—and that law usually offers more compensation and stricter enforcement.

The good news? SkySupportDesk is familiar with both legal frameworks and knows how to navigate them. Whether your flight was from Istanbul or Berlin, we ensure you get the maximum compensation allowed under the correct regulation.