Privacy Policy

Effective Date: 17.04.2025

SkySupportDesk (“we”, “us”, or “our”) is committed to protecting the privacy of our clients and users (“you”, “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services related to aviation compensation support.

1. Information We Collect

We may collect the following types of personal data:

               •             Full name

               •             Email address

               •             Phone number

               •             Flight details (airline, flight number, date, etc.)

               •             Payment information (if applicable)

               •             IP address and browser data (via cookies and analytics tools)

We collect information when you:

               •             Fill out a contact or claim form

               •             Subscribe to our updates

               •             Communicate with us via email or other channels

               •             Visit and navigate our website

2. How We Use Your Information

We process your data for the following purposes:

               •             To assess and process your compensation claims

               •             To contact you about your request or case

               •             To improve our services and user experience

               •             To comply with legal obligations

               •             To send updates or marketing communications (only with your consent)

3. Sharing of Information

We do not sell your personal data. We may share your information with:

               •             Legal partners or aviation claim processors assisting with your case

               •             Service providers (e.g., payment processors, email service providers)

               •             Authorities when required by law

All third parties are required to handle your data in accordance with data protection regulations.

4. Cookies and Tracking

We use cookies and analytics tools (e.g., Google Analytics) to understand website performance and improve functionality.

You can manage or disable cookies through your browser settings.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

You have the right to:

               •             Access your personal data

               •             Request correction or deletion of your data

               •             Object to or restrict data processing

               •             Withdraw consent at any time

               •             File a complaint with a data protection authority

To exercise any of these rights, contact us at: [Insert contact email]

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

8. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other lawful mechanisms.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@skysupportdesk.com

Address: Erdemkent mahallesi 4020 sokak bina no:13 Edremit/VAN